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Network Monitoring and Support
Real-time network monitoring helps ensure your core infrastructure resources are available and performing at optimal levels. Under Sensei’s Infrastructure Guardian (SIG) plan, your network is monitored 24 hours a day, 7 days a week, giving us the data and insight our consultants need to diagnose and address system issues before they severely impact end-user productivity and customer service. With Sensei watching over your network, our consultants are alerted to a wide range of problems and potential problems with your servers, workstations or network equipment, sending alerts that can be responded to in an appropriate manner. Sensei’s support staff has extensive experience analyzing the alerts sent out by the monitored devices, so we can determine which alerts are critical and which can wait to be addressed during a regular maintenance visit, saving you money and downtime. Under Sensei’s watchful eye, most problems are identified before they have a major business impact. This constant observation will lower your IT costs by scheduling downtime and repairs in advance instead of needing emergency service when important components stop working. Our 24/7 network monitoring service monitors server, workstation and network device health and provides our consultants the ability to analyze alerts, monitor critical services, disk space, computer patch status and even storage array health. In addition to the 24/7 monitoring, Sensei’s monitoring package includes a weekly review of backup logs, monthly installation of security patches, monthly audits to identify vulnerable computers, and semi-annual installation of available server BIOS and firmware updates! Real-time network monitoring helps ensure your core infrastructure resources are available and performing at optimal levels. Under Sensei’s Infrastructure Guardian (SIG) plan, your network is monitored 24 hours a day, 7 days a week, giving us the data necessary to diagnose and address network issues before they have a major business impact. Monitoring includes:
When a problem is detected, an alert is immediately sent to our consultants, who then determine whether it’s a critical issue that needs emergency service, or whether it’s a non-critical issue which can wait to be addressed during a regular maintenance visit, thus saving you money. In addition to the monitoring, Sensei’s SIG plan also includes:
If we can help you with network monitoring and support, please give us a call at 703-359-0700 and ask for our Director of IT, Jeff Fox.
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